Privacy Policy

Last updated: March 4, 2026

GROZET (“we”, “our”, “us”) operates a delivery service in Kumbakonam. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

By using our app, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

• Name
• Phone Number
• Delivery Address
• Pincode
• Optional Profile Information

b) Location Data

If you choose to share GPS location, we use it only to check delivery availability.

c) Device & App Usage Information

• Device type and OS
• IP address
• Pages visited in the app
• Search queries
• Items added to cart and orders placed

d) Payment Information

• We use trusted third-party service providers such as Razorpay (payment processing) and Firebase (OTP verification). These providers process data strictly for providing their services to GROZET.
• We do NOT store your card, UPI, or wallet details.

2. How We Use Your Information

We use your information to:

• Create and manage your GROZET account
• Send OTP for login via Firebase
• Process and deliver your orders
• Show nearby delivery availability
• Improve app performance and user experience
• Send order updates and notifications
• Prevent fraud and ensure security

3. Sharing of Information

We only share necessary information with:

a) Delivery Partners

Name, Phone number, Address, Order details.

b) Payment Gateway (Razorpay)

Used for secure transactions.

c) SMS/OTP Provider (Firebase)

Used to send login OTPs.

d) Legal Authorities

Only if required by law. We never sell or rent your data.

4. Data Security

We follow industry-standard practices to protect your data:

• Encrypted communication
• Secure token-based authentication
• Razorpay-secured payment processing

5. User Rights

You may:

• Request account deletion - To request account deletion, users may contact us at grozethelp@gmail.com. We will process deletion within a reasonable timeframe unless required to retain data for legal reasons.
• Update your profile details
• Request clarification about your data stored
• Opt-out of marketing notifications (if applicable)

6. Children's Privacy

Our app is suitable for general audiences. We do not knowingly collect information from children under 13.

7. Changes to This Policy

We may update this policy. Any changes will be reflected here with updated dates.

8. Data Retention

We retain user information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Users may request deletion of their account at any time.